How do I register for Zenpay?

Follow these steps:

  • Visit Zenpay Registration Page
  • Click "Register"
  • Select "Individual"
  • Enter your ID number and click "Next"
  • Fill in your personal details and verify your email using the OTP sent
  • Upload the required ID documents and complete the liveness check
  • Set a password and PIN, accept the Terms & Conditions, complete CAPTCHA, and submit
  • You will receive a success message upon completion
How do I link an authentication app?

Steps:

  • Log into your account
  • Follow the on-screen instructions to send a verification code to your email
  • Scan the QR code using an authenticator app
  • Enter the code generated and click submit
  • Your authentication app will be linked
How do I log into my Zenpay account?

Steps:

  • Visit Zenpay Login Page
  • Click "Login"
  • Enter your username and password
  • Enter the verification code sent to your email or authenticator app
  • You will be redirected to the homepage upon successful login
What happens if I forget my password?

Click on "Forgot Password?", enter your email or login name, complete the CAPTCHA, and submit. You will receive a recovery code to reset your password.

How can I receive payments via QR code?

Steps:

  • Navigate to "Receive QR Code Payment"
  • Enter the amount and reference
  • Click "Preview" and then "Generate QR Code"
  • Enter your PIN and confirm
  • Your QR code will be generated and can be shared
How do I add a beneficiary?

Steps:

  • Click on your profile
  • Select "Contacts" and "Add New"
  • Enter the beneficiary's account number and search
  • Click "Submit" to save
How do I make an EFT payment?

Steps:

  • Select "Electronic Funds Transfer"
  • Choose "Immediate" or "Standard" payment
  • Enter account details, amount, and reference
  • Preview the transaction and click "Pay"
  • Enter your secret PIN and confirm
  • You will receive a success message or a pending status update
How do I withdraw funds using iMali?

Steps:

  • Select "Send iMali" from the dashboard
  • Enter recipient details and amount
  • Preview and confirm the transaction with your secret PIN
  • You will receive an email and SMS confirmation
How do I buy airtime or data?

Steps:

  • Click "Airtime" or "Data & Voice Bundles"
  • Enter mobile number, select provider, and amount
  • Preview and confirm purchase
  • Enter your PIN to complete the transaction
How do I change my password?

Steps:

  • Go to your profile settings
  • Select "Passwords" and click "Change"
  • Enter your old and new passwords and confirm
  • Click "Submit" to save changes